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Privacy Policy

Last updated: January 15, 2026

Thermo HVAC Services ("we", "us" or "our") respects your privacy. This Privacy Policy explains what personal information we collect from visitors to thermohvacservices.com ("the Site") and customers of our services, how we use it, and the choices you have.

1. Information We Collect

Information you provide

  • Name, telephone number, email address and service address submitted through our contact form.
  • Details of the service requested and any additional information you choose to share.
  • Billing information collected at time of payment (processed by our PCI-compliant payment processor — we do not store full card numbers).

Information collected automatically

  • IP address, browser type, device type, referring URL, pages visited, and timestamps.
  • Cookies and similar technologies (see our Cookie Policy).

2. How We Use Your Information

  • To respond to your inquiries and schedule service appointments.
  • To provide and improve our HVAC services.
  • To send appointment confirmations, invoices and, with your consent, occasional service reminders.
  • To comply with legal obligations, including tax and licensing requirements.
  • To detect, prevent and address technical or security issues on the Site.

3. Legal Basis for Processing

Where required by law, we rely on the following legal bases: your consent, performance of a contract with you, compliance with legal obligations, and our legitimate interests in operating our business.

4. Sharing of Information

We do not sell your personal information. We share information only with:

  • Service providers who help us operate our business (e.g. hosting, email, payment processing, scheduling).
  • Government or law-enforcement authorities when required by law.
  • Professional advisors (attorneys, accountants) under confidentiality obligations.

5. Data Retention

We keep customer records for as long as necessary to provide our services and to comply with our legal, tax and accounting obligations (typically 7 years for financial records).

6. Your Rights

Depending on where you reside, you may have the right to access, correct, delete, or restrict processing of your personal information, as well as the right to data portability and to withdraw consent. California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and to request deletion. To exercise any right, email general@thermohvacservices.com.

7. Security

We implement reasonable administrative, technical and physical safeguards to protect personal information. No method of transmission over the Internet is 100% secure, but we work continuously to protect your data.

8. Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children.

9. Third-Party Links

Our Site may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised "Last updated" date.

11. Contact Us

For questions about this Privacy Policy or your personal data:
Thermo HVAC Services
16251 Woodruff Ave Apt 72, Bellflower, CA 90706, USA
Phone: +1 (916) 573-4690
Email: general@thermohvacservices.com